TERMS & CONDITIONS
Terms and Conditions regarding the Booking of Tours
Customers are deemed to have read, understood and accepted the following terms and conditions. Broadway Travel & Tours Pte Ltd shall be known as the "Company" in the terms and conditions listed below.
1. RESERVATIONS, DEPOSITS & PAYMENT
|Tour Fare per person (inclusive of taxes)||Deposit required per person (S$)|
|Below S$500||Full amount|
|S$500 to S$1,999||S$500|
|S$2,000 and above||S$1,000|
|Tours on Chartered Flights||Amount per terms and conditions stipulated by principal suppliers|
|Other Tours, e.g. incentive / tailor-made, third-party suppliers such as airline, overseas land operators, cruise operators etc||Amount per terms and conditions stipulated by principal suppliers|
The Company does not recognize any deposit as constituting confirmation of tours, travel arrangements or tickets.
For Group packages
A deposit is required upon booking. Balance payment is to be paid in full minimum 14 days prior to departure. If full payment is not received 14 days or more prior to departure, the company reserves the right to forfeit the deposit and cancel the reservation.
For Free & Easy / FIT packages
A deposit is required upon booking. Balance payment is to be paid in full upon confirmation of flight reservation and land arrangement before issuance of travel documents. Any booking that is not confirmed by the customer within the airline's required ticketing deadline may result in seats being cancelled by the airline, unless ticket(s) have been issued prior to the ticketing deadline.
For Chartered flights
A deposit is required upon booking. Balance payment is to be paid in full one month before departure.
For Air / Cruise packages
A deposit is required upon booking. Balance payment is to be paid in full seventy (70) days before departure. Failure to comply with this may result in cancellation of reservation and forfeiture of deposit. Cancellation charges for cruise bookings shall follow the Terms & Conditions stipulated by the respective cruise company, with additional handling charges imposed by the Company.
2. CANCELLATIONS / AMENDMENTS
Cancellation of confirmed booking from customers must be made in writing to avoid misunderstanding.
The following charges will apply accordingly:
For tours operated by the Company
|Period of Cancellation Notice (from departure date)||Cancellation Charges Per Person|
|30 days and more||Deposit Non-Refundable|
|Less than 30 days||100% Tour Fare|
For tours or components supplied by third parties, e.g. cruises, Go Galapagos, GJ Iceland Tours, hotels, airlines, car rentals, trains etc., cancellation charges under the terms and conditions of the respective third parties shall apply, plus a handling charge of S$50 per service per person.
Cancellation of Tour by Company
Tour members should be aware that the Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to final confirmation. When the arrangement cannot be confirmed, the Company will endeavour to notify customer at least 2 weeks (for group tour and tour of 7 days and above), or 1 week (for tour of 6 days and below) before departure, and a refund of payment of tour fare will be made if the tour is cancelled. The Company shall not be liable for any further responsibility. The Company reserves the rights to cancel any tour prior to departure for any reason, including but not limited to, an insufficient number of participants. The Company may, if it so decides, recommend alternative tour arrangements.
Any amendments (excluding departure date, tour type or air tickets) made by customers after reservations have been confirmed, an administrative fee of S$50* per person per amendment will be imposed by the Company. For amendments to departure date or tour type, cancellation charges stated above will apply.
Amendment of Flights / Air Tickets
As a ticket issued is a special ticket restricted to the specified airline only, it is non-negotiable, non-reissuable, non-refundable and not re-routable. In a case where amendment is allowed, a charge of $50* per ticket will be levied, on top of airlines' charges. An alternation of the routing or change of date by the customer is solely at own risk. No refund will be made for any unused air ticket.
Amendment to Itinerary by Company
The company shall endeavour not to make any material alternation to the tour package. However, the Company reserves the right to make minor changes at any time due to unforeseen circumstances without compensation, especially during peak season.
Refund on Tour Package (excluding air ticket component)
For payment in cash and cheque made by customers, refund will be paid to customers in the form of a cheque within 2-4 weeks. During peak periods, refund may take approximately 6 weeks. For payment by credit cards made by customers, refund will be made through the credit card companies and take approximately 4-6 weeks, or approximately 2 months during peak periods.
Refund on Air Ticket
The Company acts as an agent for the airlines. All refund on air tickets may take 1 to 3 months, depending on the refund process of the individual airlines. For special airfares offered on tour packages, air tickets must be issued within a stipulated time frame. Any amendment before issuance, if allowed, will result in fare differences that have to be paid for by the customer. Once the ticket is issued, full cancellation charges will apply and no refund is allowed in the event of amendment, no-show or no collection of ticket. No refund, either in part or full, will be made for unused air tickets, ground transportation, meals, accommodation or any unused part of the travel arrangement.
5. MODE OF PAYMENT
Payment must be in Singapore Dollars and may be made by cash, cheques, major credit cards or travel vouchers issued by the Company. The Company reserves the rights not to accept cheque payments. If accepted, cheques must be presented to the Company at least 14 working days prior to departure date. For payment by travel vouchers, all terms & conditions stipulated on the travel vouchers have to be met before it can be accepted as a mode of payment.
6. TOUR FARE INCLUDES
* all items indicated on the specific tour itinerary.
* When booking triple-sharing rooms, please note that the third bed may be a 'roll-away' bed.
Single room occupancy is at additional cost, indicated as Single Supplement
All meals are as specified in the itinerary. If selected carrier's flight time does not allow for certain meals to be taken, there shall not be any refund for meals not consumed.
Tour as per itinerary (the duration of the tour packages includes the day of scheduled departure and the day of scheduled return and neither of these are full days)
Baggage allowance per passenger is 23 kg.
7. TOUR FARE EXCLUDES
Air passage to / from Tour Start and End Points
All taxes and fuel surcharges imposed by relevant authorities and airlines.
Meals, beverages, room service or any other item not listed in the itinerary.
Excess baggage charges, laundry charges, travel insurance, and all items of a personal nature.
Gratuities to driver, tour guide, tour leader, hotel porters etc.
Tour prices are based on current airfares, service fees, government and airport taxes, fuel surcharges and exchange rates, applicable at the time of print and quotation, and are subject to changes without prior notice. Any difference in tour prices due to new regulations being effected or late instructions by the customer to issue travel documents will be borne by the customer even after full payment had been made. Any non-compliance may result in automatic cancellation of reservation and forfeiture of your payment.
8. CHILD FARE
Eligibility: Below 12 years of age (on the date of return)
Child fare is based on sharing a room with adults and no additional bed will be provided. There will be an additional cost for child sharing one room with an adult or when an extra bed is required.
In some countries, due to fire regulation, it is compulsory for each person to have their own bed. Booking with four persons in a room will not be allowed unless the hotel has quad-sharing rooms available
In the event the accommodation booked or requested is not available, every effort will be made for an alternative in another accommodation of similar standard.
10. SEAT ROTATION
For the convenience of all members of the group, customers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so by the tour leader/guide.
11. TRAVEL REQUEST
If there are any requests regarding special meals, dietary requirements, adjoining rooms etc., please inform the Company when booking. Such requests are subject to confirmation and availability.
12. TRAVEL INSURANCE
All customers are strongly recommended to purchase travel insurance to cover such areas as trip cancellation, personal baggage, personal accident, injury & illness. Under no circumstance is the Company to be construed as a carrier under contract for safe carriage of customer or his/her baggage & belonging. Our staff will be pleased to assist in the enquiries of any travel insurance.
13. OTHER SERVICES & CHARGES
14. EXTENSION OF STAY OR DEVIATION
Extension of stay/deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the customer's responsibility to hold firm confirmation for their return flight. When extension of stay/deviation cannot be confirmed three weeks prior to the group's departure date, the customer is deemed to be taking the original tour schedule. In the event that the original arrangement has been changed by the Company during the process, any extra cost will be borne by the customer.
Extension of stay/deviation will be at the customer's own expenses & transfer to airport will not be provided. The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable & non-reroutable. Any alteration in routing or dates by the customer is solely at his/her own risk. The Company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation meals and sightseeing in part or full.
15. TRAVEL DOCUMENTS
It is the customer's sole responsibility to ensure that his/her international passport has a validity of at least 6 months from the date of return, and that relevant visas, ESTA, vaccinations and travel documents are gotten. For Singapore Permanent residents, please bring along your exit permits when travelling.
Where possible, the Company will assist the customer to obtain the necessary visas. Service charges and visa fees will be borne by the customer. The Company does not guarantee the approval of the visa application. If, for any reason, application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees) will be made if the result of the rejection is made known to the Company at least 35 days prior to departure. If less than 35 days' notice is given, the relevant cancellation charges as stated, plus other charges if applicable, will apply. The Company cannot be held responsible for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry or transit by any country at any point during the tour or travel for whatsoever reason, including but not limited to, lack of necessary visas.
The Company and its associates act only as an agent for the transportation companies, hotels & other principals for the tour programs. They accept no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may be caused to person or property. Any loss & expense are the responsibility of the customer. All proper travel documentation are the sole responsibility of the customer.
The Company reserves the right to alter itineraries, travel arrangements, hotels reservations etc. If it is necessary or in the case of force majeure, the Company reserves the right to cancel any tour prior to date of departure for any reason, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligation on the part of the Company.
The Company will recommend alternative tour, preferably to the same destination or other destinations. Should customer decide not to accept the alternative, all monies paid shall be refunded in full by the Company without further obligations. The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his/her act of conduct is detrimental to or incompatible with the interest, harmony and welfare of other passengers and the tour as a whole. The Company shall be under no further liability thereafter to any such person. No tour leaders/guides or other employees or agents of the Company are authorized to commit the Company to any liability whatsoever and the Company will not be bound by any statement or representation unless in writing and signed by a Management Executive of the Company. The Company reserves the right to take photographs and films of customers while on tour with the Company to be used for brochure advertising or publicity material without obtaining any further consent from customers. The Company shall not be liable to the customers for any goods purchases by the customers during the tour, whether or not the goods are of defective quality, not suitable for the customer's purpose, not in conformity with sample provided to the customers or rejected by the customer for any reason whatsoever, notwithstanding that the goods are purchased in shops which comprise part of the tour package (including itinerary), or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the customers for the purchase monies of the aforesaid goods.
The Company reserves the right to change, amend, insert or delete any of the terms and conditions, or policies contained in this document, as the case may be, without prior notice.
17. COMPLAINTS AND CLAIMS
Any complaint/claim must be made in writing within 2 weeks from the date of return to Singapore on the last day of the tour itinerary.
No responsibility is accepted in respect of any complaint/claim which is not so made. The Company will acknowledge the receipt within 3 working days and reply to the customer within 30 days. The Company advises customers to approach NATAS or CASE should the complaint not be resolved within the time frame.
18. CONFIDENTIALITY OF CUSTOMER DATA
The Company only collects the necessary customers' data to fulfill the purpose of completing every sales transaction and future in-house marketing. The Company will not disclose, share, transfer, sell or rent the data collected to third party.